Shipping policy
Deliveries are made by refrigerated transport from Monday to Saturday. We ship orders every Tuesday and Thursday (for orders placed up to 3pm the day before), being delivered within 72 hours after dispatch.
Shipping costs
- Orders up to €45:
- Refrigerated transport: €5
- Lisbon, Amadora, Cascais, Loures, Odivelas, Oeiras, Sintra
- Refrigerated transport: 7.5€
- Lisbon (other municipalities), Setúbal, Faro, Aveiro, Beja, Braga, Castelo Branco, Coimbra, Évora, Leiria, Portalegre, Porto, Santarém, Viseu
- Free shipping on orders over €45
Our cheeses need to be kept in a refrigerated environment at all times. After receiving the products, keep them refrigerated between 0 and 5ºC.
Please ensure that you will be home for the delivery or that it can be left in a safe place. (Don't forget to leave this information when ordering or any other additional information about delivery, safe place to leave/neighbor who can receive it). In case you authorize our distribution company to leave the order in a safe place, we are not responsible if the order disappears.
We want to promote the reuse of packaging whenever possible. In this sense, we will give a voucher of €0.50 discount on a future purchase for each bottle or delivery box that is returned to us (in good condition). To do so, all you need to do is give us the respective packaging, when we make a new delivery.
ORDER CANCELLATION
You can cancel your order only if it has not yet been paid and is not being processed.
If you have already paid and wish to change the order, send an email to info@muka.pt , indicating the order number and the request to cancel the order.